Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") describes how ed888 Casino ("ed888," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "your," or "Player") who access or use the ed888 online gaming platform available at ed888.net, including all associated games, features, promotions, and customer support services (collectively, the "Platform").

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It also reflects our obligations under applicable PAGCOR regulatory requirements concerning player data management.

By registering an account on ed888 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.

This Policy should be read together with our Terms & Conditions, which govern your use of the ed888 Platform more broadly.

2. Data Controller Information

For the purposes of the Philippine Data Privacy Act of 2012, ed888 Casino acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. This means ed888 determines the purposes and means by which your personal data is processed.

Where ed888 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or cloud hosting services — those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with ed888's instructions and this Policy.

If you have any questions or concerns about how ed888 handles your personal data, please contact our Data Protection Officer (DPO) using the contact details provided in Section 16 of this Policy.

3. Data We Collect

ed888 collects the following categories of personal data from players and prospective players:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — players must be 21 years or older)
• Philippine mobile number
• Email address
• Residential address (province, city/municipality)
• Nationality and citizenship

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of address documentation
• Selfie or liveness verification images where required
• Source of funds documentation where required by AML regulations

3.3 Financial and Transaction Data

• GCash or PayMaya / Maya account reference (mobile number associated with the account)
• Bank account details for bank transfer transactions (account name, bank name, account number)
• Debit card details (card number masked, expiry date)
• Transaction history including deposits, withdrawals, and bonus credits
• Account balance information

3.4 Gaming Activity Data

• Game session logs including games played, wager amounts, win/loss records, and session duration
• Bonus and promotion usage history
• Responsible gaming tool settings and self-exclusion records

3.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform access logs and timestamps

3.6 Communications Data

• Records of customer support interactions (chat transcripts, email correspondence)
• Feedback and survey responses
• Marketing communication preferences

4. How We Collect Your Data

ed888 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from licensed KYC/AML service providers; fraud prevention data from risk management partners; payment verification data from payment processors.

5. Legal Basis for Processing

ed888 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

Processing Purpose	Legal Basis
Account registration and management	Performance of contract
Identity verification (KYC)	Legal obligation (PAGCOR / AML regulations)
Processing deposits and withdrawals	Performance of contract
Fraud prevention and security monitoring	Legitimate interest / Legal obligation
Responsible gaming compliance	Legal obligation (PAGCOR requirements)
Customer support communications	Performance of contract / Legitimate interest
Marketing communications (opt-in only)	Consent
Platform analytics and improvement	Legitimate interest
Regulatory reporting	Legal obligation

6. How We Use Your Data

ed888 uses the personal data we collect for the following specific purposes:

• To create, verify, and manage your ed888 player account.
• To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine AML regulations.
• To process your deposits and withdrawals through your chosen payment method.
• To deliver the games, features, and services available on the ed888 Platform.
• To administer bonuses, promotions, and loyalty programs you participate in.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct.
• To enforce our Terms & Conditions and other applicable policies.
• To provide customer support and respond to your inquiries.
• To send you service-related communications, including account notifications and security alerts.
• To send you marketing communications about ed888 promotions and new features, where you have opted in to receive such communications.
• To comply with our legal and regulatory obligations, including reporting to PAGCOR and other competent authorities.
• To analyze Platform usage and improve the ed888 gaming experience.

7. Sharing Your Data

ed888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Regulatory and Law Enforcement Authorities

ed888 is required by law to share certain player data with PAGCOR and other competent Philippine government authorities upon lawful request. This includes data relevant to anti-money laundering investigations, tax compliance, and other regulatory oversight functions. ed888 will comply with all lawful orders and requests from competent authorities.

7.2 Identity Verification and KYC Providers

ed888 engages licensed third-party identity verification and KYC service providers to assist with the verification of player identities and ages. These providers process your identity documents and verification data solely for the purpose of confirming your eligibility to hold an ed888 account and are contractually prohibited from using your data for any other purpose.

7.3 Payment Processors

To facilitate deposits and withdrawals, ed888 shares relevant financial data with licensed payment processors including GCash, PayMaya / Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank). These processors handle your payment data in accordance with their own privacy policies and applicable Philippine financial regulations.

7.4 Technology and Hosting Providers

ed888 uses third-party cloud hosting, database, and infrastructure providers to operate the Platform. These providers may have access to personal data stored on their systems but are contractually bound to process such data only as directed by ed888 and to maintain appropriate security standards.

7.5 Game Software Providers

Certain game providers whose titles are available on the ed888 Platform may receive limited technical data — such as session identifiers and game activity logs — necessary to deliver and certify their games. These providers do not receive your full identity or financial data.

7.6 Fraud Prevention and Security Partners

ed888 may share technical data such as IP addresses, device fingerprints, and behavioral signals with fraud prevention and cybersecurity partners to detect and prevent unauthorized access, account takeover, and other security threats to the Platform.

7.7 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ed888's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

8. Cookies and Tracking Technologies

ed888 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. Cookies allow ed888 to recognize your device, maintain your session, and remember your preferences.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. The Platform cannot operate without these cookies and they cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations to provide a more personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform — such as which pages are visited most frequently — to help ed888 improve the user experience.
• Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. These cookies track engagement with ed888 promotional materials.

8.2 Managing Cookies

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the ed888 Platform. Strictly necessary cookies cannot be disabled without preventing access to the Platform entirely.

9. Data Security

ed888 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the ed888 Platform.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Role-based access controls ensuring that only authorized ed888 personnel can access personal data, and only to the extent necessary for their specific job functions.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While ed888 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your ed888 account credentials and for notifying us immediately of any suspected unauthorized access to your account.

10. Data Retention

ed888 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:

Data Category	Retention Period
Account registration and identity data	Duration of account plus 5 years after closure
KYC verification documents	Duration of account plus 5 years after closure (AML requirement)
Financial transaction records	10 years from transaction date (regulatory requirement)
Gaming activity logs	5 years from date of activity
Customer support records	3 years from date of interaction
Marketing preference records	Until consent is withdrawn, plus 1 year
Self-exclusion records	Indefinitely, or as required by PAGCOR
Technical and device logs	12 months from collection

Upon expiry of the applicable retention period, ed888 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Where data is anonymized rather than deleted, the resulting anonymized data may be retained indefinitely for analytical purposes as it no longer constitutes personal data.

11. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by ed888. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 16.

• Right to be Informed: You have the right to be informed about how your personal data is collected and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data ed888 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data ed888 holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ed888's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest, subject to ed888's overriding legitimate grounds.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to ed888 in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe ed888 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

ed888 will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reasons for it.

Please note that certain data rights may be limited where ed888 is required to retain or process your data to comply with legal obligations, including PAGCOR regulatory requirements and AML legislation.

12. Children's Privacy

The ed888 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. ed888 does not knowingly collect personal data from individuals under the age of 21. If ed888 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be terminated.

If you are a parent or guardian and believe that a minor has registered an account on ed888 or provided personal data to the Platform, please contact our support team immediately so that we can take appropriate action.

13. International Data Transfers

ed888 primarily stores and processes player data within secure data center facilities. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, to cloud infrastructure providers or game software suppliers — ed888 ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses that require the recipient to maintain standards of data protection equivalent to those required under Philippine law.

By using the ed888 Platform, you acknowledge and consent to the transfer of your personal data to recipients in other countries where necessary for the purposes described in this Policy, subject to the safeguards described above.

14. Third-Party Links

The ed888 Platform may contain links to third-party websites or services, including payment provider portals and regulatory information pages. This Privacy Policy applies solely to the ed888 Platform and does not cover the privacy practices of any third-party websites or services. ed888 is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the ed888 Platform.

15. Changes to This Privacy Policy

ed888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, ed888 will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via their registered email address or through a prominent notice on the Platform.

Your continued use of the ed888 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you must cease using the Platform and may request closure of your account by contacting our support team.

We recommend that you review this Privacy Policy periodically to stay informed of how ed888 is protecting your personal information.

16. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or ed888's handling of your personal data, please contact our designated Data Protection Officer (DPO):

Data Protection Officer
ed888 Casino
Email: [email protected]

For general customer support inquiries unrelated to data privacy, please contact: [email protected]

If you are not satisfied with ed888's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.